Developing Relational Agility
Adapt your communication to each situation. Overcome your cognitive biases to build more effective relationships.
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Why develop your relational agility?
Our brain plays tricks on us. Cognitive biases, automatisms and limiting beliefs impact our professional relationships without us being aware of it. Relational agility allows you to overcome them.
Understand brain mechanisms
Identify brain automatisms that influence your interactions. Become aware of perception distortions in daily life and their effects on your customer or managerial relationships.
Overcome your cognitive biases
Recognize the most common interpretation errors: confirmation bias, anchoring bias, halo effect. Learn to confront your perception with reality for more accurate decisions.
Transform your limiting beliefs
Identify thoughts that hinder your relational performance. Transform your limiting beliefs into success levers and anchor positive representations in your practice.
Learning Objectives
At the end of this training, you will be able to:
- Understand the automatic mechanisms of the brain and their relational impacts
- Differentiate instinctive reaction and thoughtful response
- Recognize cognitive biases that guide your decisions
- Identify your limiting beliefs and transform them
- Cultivate cognitive vigilance for better decision-making and communication
Target Audience
This training is for: Sales representatives, Managers, and any professional wishing to improve their relational flexibility
Program
Before the Training
- Complete a self-assessment on your level of emotional agility
- Bring concrete examples of difficult relational situations
During the Training
Why our brain plays tricks on us and what impacts on relationships
- Understand the automatic mechanisms of the brain
- Identify their effects on our customer or managerial interactions
- Become aware of daily perception distortions
Automatic mode / adaptive mode
- Differentiate instinctive reaction and thoughtful response
- Identify situations where switching to adaptive mode is needed
- Cultivate cognitive vigilance for better decision-making
Illusions and perceptual biases
- Recognize the most common interpretation errors
- Understand how our senses and beliefs influence our judgments
- Learn to confront your perception with the customer's reality
Main cognitive biases
- Decode biases that guide our commercial decisions
- Spot confirmation, anchoring or halo biases
- Use this knowledge to improve reasoning quality
Limiting beliefs vs enabling beliefs
- Identify thoughts that hinder or support the relationship
- Transform your limiting beliefs into performance levers
- Anchor positive representations in your professional practice
Teaching Methods
- Theoretical and methodological contributions
- Practical exercises and role-plays
- Work on your real cases
- Personalized feedback from the trainer
The specialist in sales and customer relations for 20 years
100+ programs designed by our instructional engineers and led by 40 field specialists.
Frequently Asked Questions
What is relational agility?
Relational agility is the ability to adapt your communication and behavior according to situations and interlocutors. It involves overcoming your automatisms and cognitive biases to build more effective and authentic relationships.
What are the most common cognitive biases in customer relations?
The most common biases are confirmation bias (seeking information that confirms our beliefs), anchoring bias (relying on the first information received), and the halo effect (generalizing from a single characteristic). This training teaches you to recognize and overcome them.
How do you switch from automatic mode to adaptive mode?
Automatic mode corresponds to our instinctive reactions, adaptive mode to our thoughtful responses. The training teaches you to identify situations where switching to adaptive mode is needed and to cultivate cognitive vigilance for better decision-making.
How do you transform limiting beliefs?
Limiting beliefs hinder our relational performance. The training teaches you to identify them, then transform them into enabling beliefs that support the relationship and anchor positive representations in your professional practice.
Is this training eligible for OPCO funding?
Yes, KESTIO is Qualiopi certified. This quality certification enables funding of our training programs by OPCO. Contact us to get a personalized quote and coverage terms.
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Our team is available to answer all your questions about this training.
Hours: Monday - Friday, 9am - 6pm (CET)