Develop your teams' soft skills for excellent customer interactions
Communication, active listening, handling difficult situations: we train your sales teams, customer support, service technicians, and customer success managers in the soft skills that make the difference.
Sound Familiar?
Your sales support, customer service, or technical teams have never received customer relations training.
Tense situations (complaints, delays, difficult customers) damage relationships and internal morale.
Your team members lack confidence in oral or written communication with customers.
Active listening and empathy are not natural reflexes for some team members.
You lose customers due to poor relational skills, not product issues.
How We Work With You
The approaches we use to develop your teams' soft skills.
20 programs to develop soft skills across all your teams: communication, active listening, emotional management, assertiveness, conflict resolution. Qualiopi-certified training.
- ✓Written and oral communication with customers
- ✓Handling difficult situations and complaints
- ✓Active listening, empathy, and assertiveness
Our sales team completed training with KESTIO and we are delighted with their teaching methods and materials.
Diagnosis of your teams' relational skills, definition of expected behaviors by role, and support in building a shared customer-centric culture.
- ✓Soft skills assessment by function
- ✓Definition of customer relations standards
- ✓Skills development plan
Kestio really helped us structure our sales approach. Their ability to understand our business reality is outstanding.
Individual support to develop interpersonal confidence, stress management, and composure when dealing with difficult customers. Regular sessions with a certified coach.
- ✓Work on real relational situations
- ✓Confidence and assertiveness development
- ✓Emotion and stress management
Our company has been working with Kestio for over 6 months and we are really seeing results.
BizCoach allows your teams to practice with simulated difficult conversations: complaints, dissatisfied customers, tense situations. Instant feedback on posture and word choice.
- ✓Simulations of difficult customers and complaints
- ✓Feedback on tone, empathy, and assertiveness
- ✓Unlimited 24/7 practice
The AI sales training agents bring new methods to our programs. The realism of the conversations is striking!
Frequently Asked Questions
No, that is precisely what makes this area unique. Our soft skills training is designed for all customer-facing roles: sales support, customer service, technicians, customer success. Relationship quality is everyone's responsibility.
We work on active listening, empathy, assertive communication, emotional and stress management, conflict resolution, and composure in difficult situations (complaints, dissatisfied customers, sensitive announcements).
We define metrics together: NPS, satisfaction rate, reduction in complaints, improvement in internal climate. We also measure skills progression through before/after role-playing exercises.
Yes, KESTIO is Qualiopi certified. Our training programs can be funded by your OPCO. This is particularly valuable when training large teams (sales support, customer service).
Develop Your Teams' Soft Skills
An expert will contact you within 24 hours to understand your challenges and propose tailored approaches.
Response within 24 hours - No commitment
Contact Us Directly
Our team is available to answer all your questions.
Hours: Monday to Friday, 9am - 6pm CET
Offices: Lyon | Paris