CR-04
Building a Customer Culture
Establish a truly customer-oriented culture throughout the company.
CUSTOMER RELATIONS
Customer Satisfaction & Retention
12 training programs to build a strong customer culture and retain your customers long-term.
Customer Culture
CR-11
Everyone Sells
Mobilize all employees around the commercial objective.
CR-12
Designing a Satisfaction Measurement Program
Implement NPS, CSAT, CES indicators to drive satisfaction.
CR-13
Implementing a Voice of Customer Program
Structure your VOC program to capture customer feedback.
Customer Experience
CR-05
Improving Customer Experience
Analyze and optimize every touchpoint in the customer journey.
CR-14
Customer Journey Mapping
Map the customer journey and identify moments of truth.
CR-15
Customer Experience Innovations
Discover trends and innovations to transform your CX.
Customer Relations
CR-01
Handling Difficult Situations
Master techniques to defuse tense situations.
CR-03
Remote Customer Relations
Excel in customer relations via phone, email, and chat.
CR-16
From Sales Admin to Customer Relations Manager
Evolve your sales admin teams toward a value-added relational role.
CR-17
Remote Communication Techniques
Master written communication: emails, chat, social media.
CR-18
Upselling and Cross-selling Techniques
Transform every interaction into a cross-sell and upsell opportunity.
CR-19
Developing Sales Mindset
Instill sales reflexes in customer relations teams.
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