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EMOTIONAL AGILITY
This training will enable you to guide the customer forward without alienating them, and to facilitate collaboration through respect, empathy, and non-judgment.
DISCOVER OUR TRAINING
Objectives
- Knowing how to adapt to all audiences
- Cultivate a collaborative mindset
- Developing the ability to find impactful solutions
- Develop your relationship skills by overcoming the pitfalls of our brains.
Intra
Our in-house sessions allow you to customize the training to your specific context and challenges, with specific anchoring options.
Contact us for a proposal tailored to your needs.
Content
- 5 video sessions of 2 hours or 2 days in person
- 3 hours via e-learning modules before each session
Training access time: The training can start 8 days after the agreement is signed or the OPCO support agreement is received.
NEW FOR 2024
Program
Training schedule
Our brain plays tricks on us.
- Why does our brain play tricks on us?
- What are the impacts on the relationship? (client or employee)
Automatic VS adaptive
- Discovery of automatic mode
- Discovery of adaptive mode
Perceptual and cognitive biases
- Illusions and perceptual biases
- The main cognitive biases
Limiting and empowering beliefs
- Limiting beliefs in client or managerial relationships
- Empowering beliefs in client or managerial relationships
Mental agility
- Mental agility and adaptive intelligence
- Regaining control of our brain
After the training
- Knowledge validation questionnaire
Before each session
Participants complete the corresponding e-learning module.
During the session
The trainer facilitates with quizzes, individual or collaborative exercises, challenges, and role-playing.
After each session
Participants complete practical exercises relevant to their own context.
TRAINING MODALITIES
Public
Sales representatives, business developers, technical sales representatives, consultants, sales managers.
All our training courses are accessible to people with disabilities. Contact us for specific support tailored to your needs.
Prerequisites
A positioning questionnaire is sent before the start of the training to assess the level before entering the training.
Evaluation
At the end of the training, participants will receive a questionnaire to validate their learning and establish the extent to which the training objectives have been achieved.
The results of this questionnaire will be provided to the client at the end of the training, during a post-training follow-up meeting (debriefing).
MANY TRAINING COURSES AVAILABLE
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