Gaining in
EMOTIONAL AGILITY
This training course will enable you to help customers evolve without provoking them, and to facilitate collaboration through respect, empathy and non-judgment.
DISCOVER OUR TRAINING
Objectives
- Adapting to all audiences
- Cultivating a collaborative mindset
- Develop your ability to find impactful solutions
- Develop your interpersonal skills by overcoming our brain's traps
Intra
Our INTRA sessions enable you to customize the training to your context and challenges, with specific anchoring options.
Contact us for a proposal tailored to your needs.
Contents
- 5 x 2-hour video sessions or 2 days face-to-face
- 3 hours of e-learning capsules before each session
Training start date: Training can start 8 days after signature of the agreement or receipt of the OPCO funding agreement.
NEW 2024
Program
Training schedule
Our brains play tricks on us
- Why does our brain play tricks on us?
- What are the impacts on the relationship (customer or employee)?
Automatic VS adaptive
- Discovering automatic mode
- Discover the adaptive mode
Perceptual and cognitive biases
- Illusions and perceptual biases
- The main cognitive biases
Limiting and enabling beliefs
- Limiting beliefs in customer or managerial relationships
- Facilitating beliefs in customer and managerial relationships
Mental agility
- Mental agility and adaptive intelligence
- Taking back control of our brain
After training
- Questionnaire for validating prior learning
Before each session
Participants complete the corresponding e-learning.
During the session
The trainer leads with quizzes, individual or collaborative exercises, challenges and role-playing.
After each session
Participants are given exercises to apply in their own context.
TRAINING METHODS
Public
Sales people, Business developers, Technical sales people, Consultants, Sales managers.
All our training courses are accessible to people with disabilities. Contact us for specific support tailored to your needs.
Prerequisites
A placement questionnaire is sent out before the start of the course to assess the level of the trainee's skills.
Evaluation
At the end of the course, participants will be given a questionnaire to validate their learning and establish the extent to which they have achieved their training objectives.
The results of this questionnaire will be returned to the customer at the end of the training, during a post-training follow-up meeting (debriefing).
NUMEROUS TRAINING COURSES AVAILABLE
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