Soften relationships
MANAGE CONFLICTS
This training will enable you to gain serenity and diplomacy, as well as improve your sales performance and team productivity.
DISCOVER OUR TRAINING
Objectives
- Identify the relational issue: stress or power struggle?
- Adjust your behavior to restore dialogue
- Establish a constructive climate adapted to the situation
- Improve assertiveness and diplomacy
Intra
Our in-house sessions allow you to customize the training to your specific context and challenges, with specific anchoring options.
Contact us for a proposal tailored to your needs.
Content
- 5 video sessions of 2 hours or 2 days in person
- 3 hours via e-learning modules before each session
Training access time: The training can start 8 days after the agreement is signed or the OPCO support agreement is received.
NEW FOR 2024
Program
Training schedule
Stress
- Recognizing stress in your contact
- Easing stress in your contact
Power struggles
- Detecting power dynamics
- Soften power dynamics
Empathy, emotions, assertiveness
- Empathy
- Emotions
- Assertiveness
- Distinguish them to use them wisely
Innovative relationship-building techniques
- Find win-win solutions
Relational agility
- Improve empathy
- Improve assertiveness
After the training
- Knowledge validation questionnaire
Before each session
Participants complete the corresponding e-learning module.
During the session
The trainer facilitates with quizzes, individual or collaborative exercises, challenges, and role-playing.
After each session
Participants complete practical exercises relevant to their own context.
TRAINING MODALITIES
Public
Sales representatives, business developers, technical sales representatives, consultants, sales managers.
All our training courses are accessible to people with disabilities. Contact us for specific support tailored to your needs.
Prerequisites
A positioning questionnaire is sent before the start of the training to assess the level before entering the training.
Evaluation
At the end of the training, participants will receive a questionnaire to validate their learning and establish the extent to which the training objectives have been achieved.
The results of this questionnaire will be provided to the client at the end of the training, during a post-training follow-up meeting (debriefing).
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