Soothing relationships

DEALING WITH CONFLICT

This training course will enable you to gain in serenity and diplomacy, as well as improve your sales performance and team productivity.

DISCOVER OUR TRAINING

Objectives

Intra

Our INTRA sessions enable you to customize the training to your context and challenges, with specific anchoring options.

Discover our program

Training start date: Training can start 8 days after signature of the agreement or receipt of the OPCO funding agreement.

NEW 2024

Program

Training schedule

Stress

Recognizing stress in your interlocutor
Ease stress in your interlocutor

Power relations

Identifying power relationships
Easing the balance of power

Empathy, emotions, assertiveness

Empathy
Emotions
Assertiveness
Distinguish between them to use them wisely

Innovative relational techniques

Finding win-win solutions

Relational agility

Gaining empathy
Gaining assertiveness

After training

Questionnaire for validating prior learning

Before each session

Participants complete the corresponding e-learning.

During the session

The trainer leads with quizzes, individual or collaborative exercises, challenges and role-playing.

After each session

Participants are given exercises to apply in their own context.

TRAINING METHODS

Public

Sales people, Business developers, Technical sales people, Consultants, Sales managers.

All our training courses are accessible to people with disabilities. Contact us for specific support tailored to your needs.

Prerequisites

A placement questionnaire is sent out before the start of the course to assess the level of the trainee's skills.

Evaluation

At the end of the course, participants will be given a questionnaire to validate their learning and establish the extent to which they have achieved their training objectives.

The results of this questionnaire will be returned to the customer at the end of the training, during a post-training follow-up meeting (debriefing).

NUMEROUS TRAINING COURSES AVAILABLE

Discover also

Managing difficult customer relations situations

Training to improve customer segmentation, the customer journey and the development of customer culture within your company.

Human skills at the heart of customer relations

Training to develop empathy, agility and adaptability to improve customer relations.

Would you like to discuss your training needs?

Conflict Management Training: Transform Your Professional Relationships

Effective conflict management is crucial in any business environment. Conflicts, whether interpersonal or process-related, can affect productivity, team cohesion and employee morale. That's why our conflict management training is specially designed to provide you with the tools and techniques you need to calm relationships and resolve disagreements constructively. Discover how this training can improve your professional relationships and transform your approach to managing tension.

How to take a conflict management course to improve professional relations

Training in conflict management enables you to develop essential skills to improve your professional relationships. This training provides you with advanced techniques for identifying, understanding and resolving conflicts effectively. By learning to manage tensions and resolve disputes constructively, you can improve not only your relationships with colleagues, but also the overall working atmosphere within your organization.

Our training will guide you through proven methods for tackling conflict with a positive, proactive approach. You will learn to use conflict resolution strategies that promote a more harmonious and collaborative work environment. By integrating these skills into your daily interactions, you'll be able to reduce tensions and foster greater cooperation between team members.

Advanced conflict resolution techniques taught in our training course

At the heart of our conflict management training, we teach you advanced conflict resolution techniques that are essential to managing complex situations. These techniques include mediation methods that enable you to act as a neutral intermediary to help conflicting parties find common ground. You'll learn to use tools such as reformulation, open-ended questions and negotiation techniques to facilitate communication and mutual understanding.

In addition, we'll introduce you to conflict resolution strategies adapted to different types of conflict, whether related to differences of opinion, personality conflicts or process issues. These techniques will enable you to resolve conflicts more effectively and avoid their escalation by adopting a proactive, structured approach.

Conflict management training: learning to resolve disagreements at work

Conflict management training is particularly useful for learning how to resolve disagreements at work. Conflicts can arise for a variety of reasons, such as different perspectives, conflicting objectives or misunderstandings. With our training, you'll learn to identify sources of conflict, assess their impact on your team and apply effective methods to resolve them.

Our experienced trainers will provide you with specific mediation techniques to help you facilitate open and honest discussions between the parties involved. You will also learn how to use assertive communication to express concerns and resolve disagreements without creating additional tension. By mastering these skills, you'll be better prepared to manage conflict professionally and maintain a positive working atmosphere.

Strategies for easing relational tensions with specialized training

Relational tensions can affect employee productivity and well-being. Conflict management training teaches you strategies for easing these tensions and improving the quality of interpersonal relations within your team. You'll learn to recognize signs of tension before they become open conflicts, and adopt preventive approaches to managing them.

The techniques learned in our training include methods for fostering mutual understanding and creating a climate of trust. By using appropriate conflict resolution strategies, you can transform tense situations into opportunities for growth and collaboration. This approach helps to strengthen team cohesion and improve your organization's overall effectiveness.

Comprehensive training for managing interpersonal conflicts in the workplace

Our Conflict Management training offers a comprehensive approach to managing interpersonal conflict in the workplace. By enrolling in our program, you'll benefit from in-depth training in all facets of conflict management, from mediation techniques to assertive communication strategies.

The course is designed to provide you with an in-depth understanding of conflict dynamics and practical tools for managing them. You will learn to apply techniques adapted to the specific situations you encounter in your working environment, enabling you to resolve conflicts effectively and maintain healthy professional relationships.

Conclusion

Conflict management training is a valuable investment for anyone wishing to improve their communication and conflict resolution skills. By learning advanced conflict resolution techniques and developing tension management skills, you'll be better equipped to deal constructively with disagreements and foster a harmonious working environment.

Our training will provide you with the tools you need to manage conflict professionally, improve your interpersonal relationships and strengthen cohesion within your team. Sign up today for our conflict management training and discover how you can transform your professional interactions and create a more collaborative and effective working environment.