KESTIO

Soften relationships

MANAGE CONFLICTS

This training will enable you to gain serenity and diplomacy, as well as improve your sales performance and team productivity.

Conflict management training

DISCOVER OUR TRAINING

Objectives

Intra

Our in-house sessions allow you to customize the training to your specific context and challenges, with specific anchoring options.

 

Contact us for a proposal tailored to your needs.

Content

Training access time: The training can start 8 days after the agreement is signed or the OPCO support agreement is received. 

NEW FOR 2024

Program

1

Training schedule

Stress

  • Recognizing stress in your contact
  • Easing stress in your contact

Power struggles

  • Detecting power dynamics
  • Soften power dynamics

Empathy, emotions, assertiveness

  • Empathy
  • Emotions
  • Assertiveness
  • Distinguish them to use them wisely

Innovative relationship-building techniques

  • Find win-win solutions

Relational agility

  • Improve empathy
  • Improve assertiveness
2

After the training

  • Knowledge validation questionnaire


Before each session

Participants complete the corresponding e-learning module.


During the session

The trainer facilitates with quizzes, individual or collaborative exercises, challenges, and role-playing.


After each session

Participants complete practical exercises relevant to their own context.

TRAINING MODALITIES

Public

Sales representatives, business developers, technical sales representatives, consultants, sales managers.

 

All our training courses are accessible to people with disabilities. Contact us for specific support tailored to your needs. 

Prerequisites

A positioning questionnaire is sent before the start of the training to assess the level before entering the training.

Evaluation

At the end of the training, participants will receive a questionnaire to validate their learning and establish the extent to which the training objectives have been achieved.

 

The results of this questionnaire will be provided to the client at the end of the training, during a post-training follow-up meeting (debriefing).

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Training to develop empathy, agility, and adaptability to improve customer relations. 

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Conflict Management Training: Transform Your Professional Relationships

Effective conflict management is crucial in any professional environment. Conflicts, whether interpersonal or process-related, can affect productivity, team cohesion, and employee morale. That's why our conflict management training is specifically designed to provide you with the tools and techniques needed to ease relationships and resolve disagreements constructively. Discover how this training can improve your professional relationships and transform your approach to managing tensions.

How can conflict management training improve professional relationships?

Taking a conflict management training course allows you to develop essential skills to improve your professional relationships. This training offers you advanced techniques to identify, understand, and resolve conflicts effectively. By learning to manage tensions and resolve disputes constructively, you can improve not only your relationships with your colleagues but also the overall work atmosphere within your organization.
 
Our training will guide you through proven methods for addressing conflicts with a positive and proactive approach. You will learn to use conflict resolution strategies that promote a more harmonious and collaborative work environment. By integrating these skills into your daily interactions, you can reduce tensions and foster better cooperation among your team members.

Advanced conflict resolution techniques taught in our training

At the heart of our conflict management training, we teach you advanced conflict resolution techniques that are essential for handling complex situations. These techniques include mediation methods that allow you to act as a neutral intermediary to help conflicting parties find common ground. You will learn to use tools such as restating, open questions, and negotiation techniques to facilitate communication and mutual understanding.
 
In addition, we will present conflict resolution strategies adapted to different types of conflicts, whether they are related to differences of opinion, personality conflicts or process problems. These techniques will allow you to resolve conflicts more effectively and prevent their escalation by adopting a proactive and structured approach.

Conflict management training: learning to resolve disagreements at work

Conflict management training is particularly useful for learning how to resolve disagreements at work. Conflicts can arise for various reasons, such as differences in perspectives, conflicting goals, or misunderstandings. By taking our training, you'll learn to identify the sources of conflict, assess their impact on your team, and apply effective methods to resolve them.
 
Our experienced trainers will provide you with specific mediation techniques to help you facilitate open and honest discussions between the parties involved. You will also learn how to use assertive communication to express your concerns and resolve disagreements without creating additional tension. By mastering these skills, you will be better prepared to manage conflicts professionally and maintain a positive work environment.

Strategies to ease relationship tensions through specialized training

Relationship tensions can affect employee productivity and well-being. Conflict management training teaches you strategies to ease these tensions and improve the quality of interpersonal relationships within your team. You will learn to recognize the signs of tension before they become open conflicts and to adopt preventive approaches to manage them.
 
The techniques learned in our training include methods to promote mutual understanding and create a climate of trust. By using appropriate conflict resolution strategies, you can transform tense situations into opportunities for growth and collaboration. This approach helps strengthen team cohesion and improve the overall effectiveness of your organization.

Comprehensive training for managing interpersonal conflicts in the workplace

Our conflict management training offers a comprehensive approach to managing interpersonal conflicts in the workplace. By enrolling in our program, you will benefit from in-depth training on all facets of conflict management, from mediation techniques to assertive communication strategies.
 
The training is designed to provide you with a thorough understanding of conflict dynamics and practical tools for managing them. You will learn to apply techniques adapted to the specific situations you encounter in your work environment, which will enable you to resolve conflicts effectively and maintain healthy professional relationships.

Conclusion

Conflict management training is a valuable investment for anyone wishing to improve their communication and conflict resolution skills. By learning advanced conflict resolution techniques and developing skills in managing tensions, you will be better equipped to address disagreements constructively and foster a harmonious work environment.
 
Our training will provide you with the necessary tools to manage conflicts professionally, improve your interpersonal relationships, and strengthen cohesion within your team. Register today for our conflict management training and discover how you can transform your professional interactions and create a more collaborative and effective work environment.