On this occasion, Fabien COMTET - President and Founder of KESTIO, and Cédric RICHARD - Digital Expert Consultant, will present an expert conference on the theme: Measuring the quality of Customer Experience: 5 steps to implementing this system in your company.
A few words about this conference:
Today, more and more companies are convinced that improving the Customer Experience is the key to developing a strong, lasting bond with their customers.
However, they have 3 major questions:
- How do you define the stages of the multi-channel customer journey, taking into account the different customer segments and identifying the critical moments?
- How can we measure the quality of the customer experience delivered by the company throughout the customer journey?
- How can we prioritize the improvements we need to make to the customer journey to eliminate disappointing moments and create enchantment?
Through this conference, KESTIO will give you concrete answers and present its "WEX Score©" methodology applied to its customers (CASTORAMA, GEMALTO).
In 5 key steps, you'll discover how to implement it in your company.
Practical info :
When and where?
April 14, 15 & 16, 2015, PARIS - Portes de Versailles - Pavillon 7.1
Opening hours:
9 a.m. to 6 p.m.
Practical access info (train, public transport, car):
- Metro: Line 12 - Porte de Versailles station
- Bus: Lines 39, 80 - Porte de Versailles - Parc des Expositions stop
-Tramway: T3 - Porte de Versailles - Parc des Expositions stop
