Born from the experience and research of KESTIO consultants, this White Paper aims to present the concept of Customer Experience and its components, and to provide you with a methodological framework enabling you to implement effective Customer Experience improvement projects that generate loyalty and recommendations.
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- Why Customer Experience Should Become Your Primary Concern
- How to Integrate Customer Experience into Your Customer Relationship Strategy
- Keys to effectively deploying your multi-channel customer strategy
Benefit from viewpoints, study results, key figures, and feedback from our assignments with APRR and CASTORAMA. Discover concrete examples of implementation and excerpts from deliverables produced during our assignments.
