Human skills at the heart of

CUSTOMER RELATIONSHIP

This training will enable you to develop your empathy, agility, and adaptability to improve customer relations. You will listen better to be more customer-oriented.

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Objectives

Inter

Dates of the next planned training

– 19/09/24 from 10am to 12pm

– 26/09/24 from 10am to 12pm

– 03/10/24 from 10am to 12pm

– 10/10/24 from 10am to 12pm

– 17/10/24 from 10am to 12pm

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Content

Training access time: The training can start 8 days after the agreement is signed or the OPCO support agreement is received.

Customer reviews*

4.4/5 (1055 reviews)

Success rate*

100%

* These indicators are updated each year using consolidated data from previous years.

Source of indicators: List of trained learners/knowledge validation quiz/training evaluation

Last updated figures: 15/05/2024

Program

Training schedule

Empathy

The attention logbook
The empathy scale

Practical activities:

Skills self-assessment via the emage-me app

Emotional intelligence

The wheel of emotions
The Tony Robbins Triad

Practical activities:

Mimicking emotion
Observe a situation that triggers an emotion and complete the wheel of emotions.

Adaptability

The appeal to multiple forms of intelligence
Transitioning to adaptive mode

Practical activities:

Practical application around an identified problem: what reaction? analysis of the reaction?

Listening

The 7 key factors of listening
Dialogue tools

Practical activities:

Analyze your listening skills in relation to a real-life situation.
To deduce an action to implement following the training session

Assertiveness

Keys to developing assertiveness
The rights to oneself

After the training

Knowledge validation questionnaire

Before each session

Participants complete the corresponding e-learning module.

During the session

The trainer facilitates with quizzes, individual or collaborative exercises, challenges, and role-playing.

After each session

Participants complete practical exercises relevant to their own context.

TRAINING MODALITIES

Public

Sales representatives, business developers, technical sales representatives, consultants, sales managers.

All our training courses are accessible to people with disabilities. Contact us for specific support tailored to your needs.

Prerequisites

A positioning questionnaire is sent before the start of the training to assess the level before entering the training.

Evaluation

At the end of the training, participants will receive a questionnaire to validate their learning and establish the extent to which the training objectives have been achieved.

The results of this questionnaire will be provided to the client at the end of the training, during a post-training follow-up meeting (debriefing).

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Would you like to discuss your training needs?

Developing Soft Skills in Business: Key to Employability and Performance

Soft skills, also known as interpersonal skills, have become crucial in the modern professional world. But how do you develop soft skills in business? What are these skills and why are they so important, whether for teamwork, management, or improving sales performance?

Understanding Soft Skills

Soft skills refer to the non-technical skills that influence how we interact with others and manage our emotions. They encompass aspects such as communication, leadership, problem-solving, empathy, and time management. Unlike technical skills, soft skills are difficult to measure but play an essential role in professional success.

Developing Soft Skills in Business

Developing soft skills in business is essential to remain competitive in today's rapidly evolving job market. To achieve this, it's important to participate in specialized training focused on developing behavioral skills. These courses provide practical tools and techniques to improve communication, stress management, empathy, and teamwork abilities.

Importance of Soft Skills for Teamwork

Soft skills are particularly important for teamwork, as they facilitate collaboration, conflict resolution, and the creation of a positive work environment. Skills such as effective communication, active listening, and the ability to give and receive constructive feedback are essential for maintaining cohesion and productivity within a team.

Importance of Soft Skills for Managers

Soft skills are also crucial for managers, as they influence their ability to motivate, inspire, and lead their team. A manager with skills in leadership, time management, and emotional intelligence is better equipped to handle daily challenges, inspire confidence, and encourage the professional development of their employees.

Soft Skills and Sales Performance

In the commercial field, soft skills play a crucial role in the success of sales professionals. Skills such as active listening, persuasion, empathy, and problem-solving are essential for building strong customer relationships, understanding their needs, and closing successful sales.

Conclusion

In conclusion, soft skills are an essential element of employability and professional performance. Whether it's for teamwork, management, or excelling in the commercial field, it's crucial to develop and perfect your behavioral skills. By investing in the development of soft skills, individuals can not only improve their career prospects but also contribute significantly to the success of their company.