Become a coach manager:
POSTURE AND PRACTICES
This training will enable you to acquire the "coach" posture, adopt a "coach"-style management approach, use objectives as a management and steering tool, know how to delegate, and conduct motivating and effective interviews.
DISCOVER OUR TRAINING
Objectives
- Understand how to lead your team, stimulate and maintain motivation
- Know how to get more efficiency from your employees and identify areas for personal improvement.
- Understand how to manage difficult situations and intervene effectively
Intra
Our in-house sessions allow you to customize the training to your specific context and challenges, with specific anchoring options.
Contact us for a proposal tailored to your needs.
Content
- 5 video sessions of 2 hours or 2 days in person
- 3 hours via e-learning modules before each session
Training access time: The training can start 8 days after the agreement is signed or the OPCO support agreement is received.
Customer reviews*
4.2/5 (1128 reviews)
Success rate*
97%
* These indicators are updated each year using consolidated data from previous years.
Source of indicators: List of trained learners/knowledge validation quiz/training evaluation
Last updated figures: 15/05/2024
Program
Training schedule
The components of the "coach posture"
- The manager's functions/time matrix
Practical activities:
- Complete the self-assessment of your management practices
- Formalize your action plan to strengthen your coaching activities
The framework of the support
- The self-assessment sheet on the 11 key skills of the coach
- The matrix of commandments for Field coaching
Practical activities:
- Provide examples of the 5 commandments of field coaching.
The stages of support.
- The coaching preparation guide
- The coaching guide
- The hot off the press support exit guide
Practical activities:
- Formalize the self-assessment of field support
- Present a framing situation with one of your employees
Debriefing techniques and feedback grids
- Frameworks for the 5 stages of debriefing – 5P
- The sales skills matrix
- The analysis and action matrix – Dilts Pyramid
Practical activities:
- Starting from a real-life situation, analyze the debriefing to identify your progress plan.
- Establish your sales skills matrix.
Difficult reframing situations and handling delicate cases
- The reprimand canvas
- The observation matrix of a reframing
- The difficult situations management matrix
Practical activities:
- Define the steps for effective realignment
After the training
- Knowledge validation questionnaire
Before each session
Participants complete the corresponding e-learning module.
During the session
The trainer facilitates with quizzes, individual or collaborative exercises, challenges, and role-playing.
After each session
Participants complete practical exercises relevant to their own context.
TRAINING MODALITIES
Public
Sales and customer relationship team managers, Business Unit Managers/Directors, Regional Directors, and SME Managers.
All our training courses are accessible to people with disabilities. Contact us for specific support tailored to your needs.
Prerequisites
A positioning questionnaire is sent before the start of the training to assess the level before entering the training.
Evaluation
At the end of the training, participants will receive a questionnaire to validate their learning and establish the extent to which the training objectives have been achieved.
The results of this questionnaire will be provided to the client at the end of the training, during a post-training follow-up meeting (debriefing).
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