On this occasion, Fabien COMTET – President and founder of KESTIO, and Cédric RICHARD – Expert Consultant in Digital will present an expert conference on the theme: Measuring the Quality of Customer Experience: 5 steps to implement this system in your company.
Key takeaways from this conference:
Today, more and more companies are recognizing the critical importance of enhancing Customer Experience to develop strong and lasting relationships with their clients.
However, they ask themselves 3 major questions:
- How to define the steps of the multi-channel customer journey by taking into account the different customer segments and by pertinently identifying the critical moments?
- How to measure the quality of the customer experience delivered by the company throughout the journey?
- How to prioritize improvements to the journey to eliminate disappointing moments and create delight?
Through this conference, KESTIO will provide you with concrete answers and present its « WEX Score© » methodology as applied to its clients (CASTORAMA, GEMALTO).
You will discover in 5 key steps how to implement it within your company.
Practical information:
When and where?
April 14, 15 & 16, 2015, in PARIS – Portes de Versailles – Pavilion 7.1
Hours:
9 AM to 6 PM
Practical access information (train, public transport, car):
– Metro: Line 12 – Porte de Versailles station
– Bus: Lines 39, 80 – Porte de Versailles – Parc des Expositions stop
-Tram: T3 – Porte de Versailles – Parc des Expositions stop
