Kestio

Mesurez la qualité de l’Expérience Client en 5 étapes clés

Les 14, 15 & 16 avril prochains, KESTIO participera au Salon Stratégie Client 2015 qui se tiendra à Paris, Porte de Versailles. Un événement qui réunira pendant 3 jours près de 20 000 personnes, autour d'un programme de conférences et ateliers extrêmement riche, et de 150 exposants de référence. Le thème de cette édition : "Accompagner un client en mouvement, cap vers une expérience client exigeante".

On this occasion, Fabien COMTET - President and Founder of KESTIO, and Cédric RICHARD - Digital Expert Consultant will present an expert conference on the theme: Measuring the quality of Customer Experience: 5 steps to implement this system in your company.

 

A few words about this conference:

Today, more and more companies are convinced that improving the Customer Experience is essential to developing a strong and memorable relationship with their customers.

However, there are three major questions:

 

  • How to define the stages of the multi-channel customer journey, taking into account the different customer segments and identifying the critical moments in a relevant way?
  • How to measure the quality of the customer experience delivered by the company throughout the customerjourney?
  • How can we prioritise improvements to the journey to eliminate disappointing moments and create enchantment?

 

Through this conference, KESTIO will give you concrete answers and present its "WEX Score© " methodology applied to its clients (CASTORAMA, GEMALTO).

You will discover in 5 key steps how to implement it in your company.

Practical information :

When and where?
14,15 & 16 April 2015, in PARIS - Portes de Versailles - Pavillon 7.1

Timetable:
From 9 am to 6 pm

Practical access information (train, public transport, car):
- Metro: Line 12 - Porte de Versailles station
- Bus: Lines 39, 80 - Porte de Versailles - Parc des Expositions stop
- Tramway: T3 - Porte de Versailles - Parc des Expositions stop

Pensée pour s’intégrer parfaitement dans votre quotidien d’entrepreneur et vous accompagner dans votre développement

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